Edit an attendee's details

Steps

1. Open Attendees and click the person's row. A panel opens on the right.

   

1. Change what you need: Full name, Email, Ticket type, Status, Tags or Notes (internal).

1. Click Save changes.

What each field affects

Full name — appears on their badge and in emails from now on. Fix typos before badges are printed.

Email — where every future email goes, and the address they are recognised by. Changing it does not re-send anything they already received.

Ticket type — what they are registered for. Changing it does not adjust money either way; there is no charge and no refund. Handle payment separately if it matters.

Status — see Find and filter your attendee list for what each status means. Moving someone to Confirmed does not automatically email them; use Resend a confirmation and QR ticket.

Tags — your own labels, comma-separated. Useful for anything evenclo has no field for: "VIP", "speaker", "dietary — vegan", "bus 2". You can filter and bulk-act by tag.

Notes (internal) — visible only to your team. Never shown to the attendee, never printed on a badge.

Fixing a wrong email address

This is the most common repair. Change the email, save, then use Resend a confirmation and QR ticket so the ticket reaches the right inbox.

Their QR code does not change, so anything already printed still scans.

Common problems

Changes did not stick. Make sure you clicked Save changes and not just closed the panel.

You cannot edit anything. Finance and viewer roles are read-only here. Check-in staff can only amend limited details at the door.

The registration answers are not editable. The drawer edits the core record, not the answers they gave your form. To correct those, ask them to re-register, or record the correction in Notes (internal).

You want to change several people the same way. Use Act on several attendees at once.