Check someone in from the attendee list

The Check-in page is what you use at the door — it is faster and built for a queue. Use the attendee list instead for corrections, for someone who arrived before the desk opened, or for a group being marked in from the office.

Check one person in

1. Open Attendees and click their row.
2. Turn on Checked in.
3. Click Save changes.

Check a group in

1. Filter or search to find them.
2. Tick their rows.
3. Use Check in in the bulk bar.

Good for a delegation arriving on one bus, or a sponsor's staff.

Undoing a check-in

Same route, either Undo check-in in the bulk bar or the toggle in their panel.

Do this when someone was scanned twice, when the wrong person was scanned, or when you checked in a whole group before they actually turned up.

What happens next

Your check-in numbers update immediately — on the Check-in page's live stats, on Overview, and in the check-in reports.

Common problems

The toggle will not save. Check-in staff can check people in but cannot change other details; finance and viewer cannot check anyone in at all. See What each team role can do.

Someone is checked in who never arrived. Almost always a double scan or a mis-scan at the door. Undo it from here.

Your numbers look too high. Check for duplicates — the same person on two records, both scanned, counts twice. See Find and merge duplicate attendees.

You need to know when they arrived, not just that they did. The Check-in / check-out report in Reports has the times.