Help center / On-site: check-in & badges

Issue certificates of attendance

Design a certificate, decide who has earned it, and let attendees download it themselves — optionally only after they answer your survey.

Who can do thisowneradmin

A certificate is a badge template at A4 rather than a card. Same designer, same merge tags, same renderer — attendees download it themselves from a personal link instead of collecting it at a desk.

Design it

Open Badges in the sidebar. Create a template, then set This template is a to *Certificate*. If the template was still the default 86×54 card, evenclo moves it to A4 landscape for you.

Design it exactly like a badge: drag in text, images and shapes, and use merge tags for anything personal.

The certificate merge tags

On top of the usual {{full_name}}, {{event_title}} and the rest, a certificate gets tags derived from your check-in data:

{{sessions_attended}} — the titles of every session this person was scanned into, comma-separated.

{{sessions_count}} — how many.

{{hours}} — the total length of those sessions, to one decimal. This is the number a professional body will care about, and it is derived from the scans, not from what somebody registered for.

{{issued_on}}, {{event_dates}}, {{event_start}}, {{event_end}}, {{venue}}.

Anything with no data behind it renders empty rather than printing "undefined" — an attendee who was never scanned into a session gets a blank list, not a broken document.

Decide who has earned it

Under Who can download it:

Available to attendees — the switch that makes it visible at all. Leave it off while you are still designing.

Only attendees who were checked in — tick this for anything accredited. Certifying attendance for somebody who never arrived is the one way this feature can do real damage, and a professional body that catches it will not come back.

Require a survey first — pick one of your surveys and the certificate stays locked until that person has answered it. The attendee sees the reason and a link straight to the survey, so it is one click from blocked to unlocked.

That last one is worth understanding: "answer this and your certificate unlocks" is the highest response rate a feedback form will ever get. It works on anonymous surveys too — evenclo can tell that someone answered without recording what they said.

How attendees get it

Send them to https://<your-event>.evenclo.com/certificate?t= followed by their QR code — the same personal-link pattern the seating plan and surveys use. In an email template that is simply their own link per recipient.

The page lists every certificate they have earned, and every one they have not with the reason why. Download opens the certificate and sends it to the printer; from there they can save it as a PDF.

Common problems

Nobody can see the certificate — check *Available to attendees* is on. An unpublished certificate stays editable in the designer and invisible everywhere else.

"You were not checked in" — that attendee has no check-in scan. Either they genuinely did not attend, or your team checked people in on paper. Untick *Only attendees who were checked in* if the event was not scanned.

{{hours}} shows 0 — the sessions they attended have no start and end times, so there is nothing to add up. Set the times on the Program page.

A certificate is printing at the badge desk — it should not be possible; badge printing never falls back onto a certificate. If a certificate is genuinely selected in the printing screen, pick the badge template instead.