evencloمركز المساعدة

مركز المساعدة / التسجيل والتذاكر

Reconcile your paid orders

Check what evenclo recorded against what your payment provider actually paid you.

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من يمكنه ذلكowneradmin

Reconciliation is where you check that what evenclo recorded matches what landed in your account. Do it at least monthly, and again after the event.

Steps

  1. Open Tickets and go to the Reconciliation tab.
  2. Set From and To, and click Apply.
    Reconciliation tab with date range filters and the paid orders table
    Reconciliation tab with date range filters and the paid orders table
  3. Review Paid orders, broken down By payment method.
  4. Click Export CSV for the full detail.

What to check

Totals against your provider. Export the same date range from your payment provider and compare. They should agree.

They will not agree exactly, and that is normal — provider fees are deducted before payout, and a payment made late on the last day may settle in the next period. What you are looking for is an order evenclo shows as paid that your provider has no record of, or vice versa.

Bank transfers. These are only in evenclo because someone accepted a receipt. Check the accepted ones against your actual bank statement — this is the method where a mistake is most likely, because a human is in the loop.

Refunds. They appear as reductions. Confirm each one against a refund you actually authorised.

Reconcile monthly rather than once at the end. A discrepancy found within a month is a conversation with your provider; one found six months later is an investigation.

What happens next

Nothing here changes anything except refunding, which is a real action — see Refund an order.

The export is what you hand to your accountant.

Common problems

evenclo shows an order your provider does not. Usually a payment that failed after evenclo recorded the attempt. Check the attendee's status; if they are Pending, they probably never paid.

Your provider shows money evenclo does not. Often a payment for a different event on the same provider account, or a manual charge taken outside evenclo.

Totals are short by a consistent percentage. Provider fees. Compare gross to gross, not gross to net payout.

Someone paid but is Pending in evenclo. The gateway confirmation did not reach evenclo. Confirm the payment in your provider dashboard first, then set them to Confirmed with Edit an attendee's details and resend their confirmation.

You cannot open this tab. Owner and admin only. Despite the name, the finance role currently cannot reach the Tickets page at all — see What each team role can do.

المزيد في التسجيل والتذاكر